Department: Finance and Administration
Reporting to: Director Finance and Administration
Location: Nairobi
The Kenya Human Rights Commission (KHRC) is a premier Non-Governmental Organization (NGO) which was founded in 1991 and registered in Kenya in 1994 with a mandate to entrench human rights and democratic values in the society.
The KHRC envisions a human rights state and society with a mission to foster human rights, democratic values, human dignity and social justice.
This vision and mission is driven by the goal and new mandate of enhancing human rights centred governance at all levels.
Overall Purpose: The Information Technology Assistant is responsible and accountable to the Director of Finance and Administration for planning, developing and implementing responsive strategies and systems for providing stable IT operations.
This involves development, installation, troubleshooting, maintenance and upgrade of computer hardware, software, network infrastructure and backup systems to minimize downtime and any disruption to KHRC operations and programme activities.
Other duties include, optimizing key functional areas, particularly the website, telecommunications and security surveillance systems as well as building staff capacity to support end users acquire skills and the proficiency needed to implement programme activities
Key Duties and Responsibilities
Develop, implement and evaluate strategic information technology plan and budget aligned to the KHRC’s strategic plan to support effective execution of programme activities
Develop planned and preventive maintenance programme for the KHRC’s computer hardware and related infrastructure
Analyze user requirements, procedures and problems in order to prepare plans and specifications for improving, upgrading and maintenance of computer network systems both hardware and software
Evaluate user requests for new, modified or updated software application programmes to determine feasibility and compatibility with current system
Manage the user access control procedures and processes, set-up user accounts and profiles and deal with password issues for staff changes, password resets, remote and wireless access authorisation
Review, test and evaluate both hardware systems and software programmes to determine their efficiency reliability and compatibility and recommend data communication systems
Initiate finding proposals and budgets for technology improvements. Also confers with suppliers and vendor and service providers to integrate computer technology environments to achieve organizational goals
Assess staff capacity, identify IT training needs and provide practical training to enable staff to acquire skills and proficiency in using computers to carry out their work
Troubleshoot and resolve both hardware and software problems, which includes computer network backbone, network switching systems and servers, antivirus system, content filtering software and other critical applications
Monitor, install, configure and upgrade computer hardware and software systems such motherboards, processors and memory
Liaise with service providers for installation and maintenance and upgrading KHRC computer network infrastructure including local/wide area networks, wireless, website and related IT systems
Develop and implement computer security measures and guidelines to safeguard information and databases against accidental or unauthorised access, modification, virus attacks and destruction of computer files by installing anti-virus computer safeguards including firewall configuration
Coordinate development, installation and maintenance of office and perimeter security surveillance system including video monitoring, alarms and electronic doors
Manage, evaluate and install adequate computer backup and disaster recovery and business continuity strategies and systems are in place and reviewed regularl
Maintain an inventory of all computer hardware and software, including telecommunication equipment and other devices ensuring compliance with KHRC policy
Conduct IT risk assessments for software applications and computer installation and implement security strategies to manage the identified risks
Facilitate external IT audits including penetration testing to determine the adequacy of IT controls and implement recommendations made to improve compliance and mitigate risks
The Required Qualifications and Job Competencies
Diploma in computer science or information technology from an accredited college/university
N+ Network Support Skills Certification
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE) an asset
Minimum 2 years of relevant working experience in network administration, helpdesk administration and computer security preferably in the non-profit sector
Skilled in the use of a wide range of software applications including windows operating systems, database administration, printers, networking, antivirus, servers, Wi-Fi and networking
Demonstrated diagnostic and troubleshooting skills to resolve complex software and hardware problems including maintenance and routine repair of a range of IT equipment and systems.
Personal integrity and excellent communication skills, both orally and in writing
Ability to work with minimum supervision, willingness to work extended periods time and meet tight deadlines.
Ability to work under-pressure and respond positively to feedback and differing points of view
Application Procedure
If you believe you fit the profile, submit your application and CV detailing your suitability for the post and include a daytime telephone contact and three referees, preferably your current or previous line managers to recruitment@khrc.or.ke quoting the title of the position you are applying for in the subject line.
The application closing date for this position is on April 25, 2014.
Only shortlisted applicants will be contacted.
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