Company: Airtel Tanzania
Location: Dar Es Salaam
Position Type: Full Time
Organization Type: Company
BRIEF JOB DESCRIPTION
Business Unit / Function: Customer Service
Job Band: Five
Job Level: Assistant Manger
Location: Dar es salaam,Tanzania
Department: Customer Service
Written By: Airtel Tanzania
Administrative
Reporting to: (Please provide position title)
High End Experience: Manager
Approved by: CS Director
Functional Reporting to: (Please provide position title)
High End Experience Manager
1.JOB PURPOSE
(Briefly describe the general purpose of the position or its significance from the organisation's point of view
and how it contributes to the overall mission/objective of the organization in the box below).
Manage the credit control Collection section in the Customer Care Division to oversee Postpaid Customers
collection
2.ORGANISATIONAL CHART
3.KEY ACCOUNTABILITIES
Expected End Results (“WHAT”)
Supporting Activities (“HOW”)
•Supervises Credit Control Team
•Ensures that post paid credit procedures are in place andenforced at all times
•Continuous Credit Control Processes Improvement
•Control debt collection Agency
•Debt collection
•Verifies the correctness and completeness of post paid bills for timely production and oversees printing
and distribution of the bills to the Customers
•Ensures that all payments are updated on a daily basis also payments received from customers through direct Banking are posted in TABs system.
•Makes thorough follow-up of due debts and collection of outstanding balances by putting up a proper dunning processes
•Initiates an Overdue Reminder Note to customers and proper follow-up on response.
•Liaises with Corporate Sales Department on customer problems that may affect debt collection targets
•Account Reconciliation
•Timely reconciliation of accounts under Credit Control Portfolio
•Prepare various analytical reports and statistics as required by the business on a timely basis.
4.DIMENSIONS
(List the significant numerical data which will reflect the scope and scale of activities concerning t
his job).
Financial Dimensions
(These should be quantifiable numerical amounts like annual budgets, opex, capex, annual revenue etc.)
Other Dimensions
(Indication of some of the significant volumes associated with the job like number in team/ staff hand
led subscriber base, etc.).
5.SKILLS & KNOWLEDGE
(State the minimum acceptable proficiency for this job. Do not state incumbent-specific information)
Educational Qualifications &Functional /Technical Skills
•A university degree in Commerce and Accounting with CPA (T) Relevant Experience (Typeof experience
and minimum number of years)
• At least 3 years experience in credit control or financial accounting of adynamic business industry preferable in telecommunications sector.
•Sound knowledge of IT Administration Software
•Sound knowledge and hands on experience in working with Oracle/Homisco.
Otherrequirements (Behavioural etc.)
•Good organizational and team work skills
•Ability to quickly react to the changes;
•Ability to work on tight deadlines
•Self motivated, enthusiastic, energetic
•Excellent and effective communications skills, both orally and in writing Proficient in English and Swahili
•Attention to detail
•Ability to remain calm
•Confident, assertive
6.APPROVAL
Job Holder Date/ /Immediate Superior Date
APPLICATION INSTRUCTIONS:
To apply, please email your CV to: recruitment@tz.airtel.com with Position Title on the email subject line. The deadline for sending applications is 21st May, 2014
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